Refund policy

We want you to be happy with your purchase! If something isn't right, we're here to help.

Returns

We accept returns within 14 days of delivery for eligible online purchases, or 14 days from the date of purchase for in-store purchases.

To receive a full refund, merchandise should be unused, in its original factory-sealed packaging, and include all original accessories and materials.

We understand that sometimes a product simply isn't the right fit. Opened merchandise may still be eligible for return, but a restocking fee of up to 15% may apply, depending on the condition of the item.

Items showing substantial use, damage, or missing essential components may not be eligible for return.

All returns are subject to inspection and approval.

How to Start a Return

Online Purchases

You can request a return directly through your online account:

  1. Sign in to your account and select the order.

  2. Select Request Return and choose the item(s) you'd like to return.

  3. Follow the instructions to submit your request.

  4. Once your return is approved, we'll provide instructions for sending your item back.

Please do not send merchandise back until your return has been approved.

Returns should be sent to:

Art's Cameras Plus
ATTN: RETURNS
4981 S 76th St
Greenfield, WI 53220

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. Original shipping charges are nonrefundable except where required by law or when the return results from our error.

If you need assistance, contact us at service@artscameras.com.

In-Store Purchases

Bring your item and proof of purchase to our retail store within 14 days of purchase. Our team will inspect the merchandise and assist you with your return.

Order Cancellations

If your online order hasn't shipped, you can request a cancellation through your online account.

We'll do our best to accommodate cancellation requests, but orders that have already shipped must follow our normal return process.

Non-Returnable Items

The following items cannot be returned unless required by applicable law:

  • Drones

  • Gift cards

  • Printing paper and seamless backdrop paper

  • Film and photographic chemistry

  • Batteries, bulbs, and ink

  • Other sensitized materials or products with expiration dates

  • Waterproof cameras that have been exposed to water

Leica products: Products returned with a broken factory seal are subject to a 15% restocking fee.

Drones must be handled directly through the manufacturer for warranty service, subject to applicable consumer rights.

Missing or Damaged Accessories

Returned merchandise should include all original accessories, manuals, warranty cards, and packaging.

If accessories are missing or damaged, we may offer the option to purchase replacements or deduct the replacement cost from an otherwise eligible refund.

Returns with missing essential components may be declined.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact service@artscameras.com as soon as possible so we can review the issue and help resolve it.

When appropriate, we'll arrange a replacement at no additional cost. If a replacement isn't available, we'll work with you on an appropriate resolution, including a refund when applicable.

Restocking fees do not apply to returns resulting from our error or to defective merchandise returned under applicable consumer protections.

Exchanges

If you'd like a different item, the fastest option is to request a return for your original purchase and place a new order for the replacement.

For in-store purchases, our team can assist with eligible exchanges directly.

Refunds

Online Purchases

Once we receive your return, we'll inspect it and notify you of the outcome within 2 business days.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact service@artscameras.com.

In-Store Purchases

Approved refunds will generally be issued to the original payment method.

Credit card refunds may take several business days to appear on your account, depending on your financial institution.

For larger cash purchases, refunds may be issued by check rather than cash.

Questions?

We're happy to help! Contact us at service@artscameras.com or call (414) 727-0234 with any questions about returns, cancellations, or your order.