How long do you keep physical printed orders? 30-days
Due to limited storage space we only keep orders for 30-days. After which we would need to redo your order if you needed copies.

Can I email my images in for printing? No, instead use our website uploading service. 
Regrettably, we do not accept emailed images for printing. This decision is based on several important factors that influence the quality and security of our services. Accepting images via email deviates from our standard procedures, which lacks tracking abilities and increases the potential for errors and inconsistencies. Our primary goal is to provide the best service possible, and to ensure this, we only accept images through our dedicated online ordering portal or in-store submissions.

Can you repair photographs? We can restore a digital copy of your image.
We do not offer repair services for photos, but we do provide a comprehensive restoration service. Photo restoration involves the careful process of scanning your original image and then manipulating the digital version to improve or repair any damages, such as creases, tears, or discolorations. Our goal is to help you preserve the cherished memories captured in your old photographs and provide you with a restored version that captures the essence of the original. Please feel free to inquire about our restoration service, and we will be happy to assist you in preserving your precious images.

Can you make prints from my phone? Yes.
Absolutely, we offer the convenience of printing images from your phone using our website or in-store at our kiosk. You can wirelessly upload images from your phone to our kiosk and place orders for prints. Additionally, if you prefer to have your images stored on a flash drive for other purposes, we can assist with that as well, on our in-store kiosks.

What kind of paper do you print on?
For standard prints sized 8x12 and smaller, we print on Fujifilm lustre archival photo paper, which is renowned for its high-quality results and longevity.

In addition to our standard paper options, we also offer a variety of premium fine art papers to elevate your prints to the next level. Our selection includes Epson Metallic paper, Hahnemühle William Turner, Hahnemühle Photo Rag Baryta, and Epson Exhibition Canvas. These fine art papers are renowned for their exceptional quality, texture, and durability, allowing you to create museum-quality prints that truly stand out. Whether you're looking for a metallic sheen, a textured surface, or a canvas-like finish, we have options available to suit your specific preferences and needs. If you have any further questions or need assistance with selecting the right paper option for your prints, please feel free to contact us, and our knowledgeable team will be happy to assist you. All fine art prints and canvas wraps are archival with a protective finish to increase abrasion resistance and provide additional protection against UV light.

Does someone look over the photos before printing? Yes.
We carefully examine every photo to prevent errors and ensure quality. While we make minor adjustments to color or exposure during photo, film, and slide scanning, we refrain from making any significant modifications that could compromise the authenticity of the image. If any changes are necessary, we provide consultation and editing services to help you achieve the desired result while preserving the image's integrity.

Do you print archival? Yes.
Absolutely, we exclusively provide archival image printing services. We take pride in our dedication to preserving the longevity and quality of your most cherished memories and artworks. Our prints have significantly reduced fading compared to traditional wetlabs, safeguarding quality for generations to come.

How long is the archival period of your prints? 100 Years!
The archival period for our prints is an impressive 100 years. We are committed to delivering long-lasting, high-quality prints that can be enjoyed for generations, and this extended archival period reflects our dedication to preserving your cherished memories and artwork.

What DPI should my image be at? 300dpi with exception.
Our standard guideline suggests submitting files at 300dpi, regardless of image size, to achieve the best quality prints. Nevertheless, there can be exceptions influenced by print size and desired outcomes. In some cases, customers may opt for a slightly lower resolution in favor of a larger image, and this compromise can still result in a satisfactory outcome. The suitability of an image also hinges on its intended display location and viewing distance. For instance, a 2x3' image with slightly reduced sharpness may appear excellent when viewed from a distance of 10 feet.

Can I do a test print? Yes we offer test strip prints, limitations apply.
Absolutely, and we highly encourage it! Your satisfaction with the colors and resolution of your intended print is of the utmost importance to us. To ensure that your expectations are met, we offer the option of a test print for images larger than 12x18. These test prints include a 4-inch strip sampled from the center of the image. Your first test print is complimentary, and any additional test prints can be obtained for a nominal fee of $5. Your peace of mind with the final product are our priorities, and we are delighted to assist in achieving your desired results.

What is the largest photo that I can print?
You can print photos with us at sizes of up to an impressive 100ft. wide by 44in. tall.

Why do wallets come in sets of two?
5” is the smallest paper that we can put through the printer so we have to print them 2 at a time.

Why is my image being cropped?
The selected size print is different from the original image ratio.
When you're printing an image, the aspect ratio plays a crucial role in determining how the image will appear on paper. The aspect ratio is the proportional relationship between the width and height of an image. If the aspect ratio of the print size is different from the aspect ratio of the original image, you won't be able to fit the entire image onto the paper without some adjustments.

Can you print locket photos? Yes.
We are delighted to offer locket photo printing services. We understand that working with these tiny images can be a challenging task, especially when it comes to fitting them perfectly inside a locket.

To provide you with the best options, we offer two choices. For $40, we will provide you with six tiny images that are perfectly sized for your locket. This option allows you to cut and insert the images yourself, giving you six chances to get it just right.

Alternatively, for $60, our team will take care of the intricate process of inserting the locket photo for you. We ensure a precise fit and placement within your locket, sparing you the effort.